Network Requirements
Your network connection should be strong enough to handle the stream that will come in from the Adobe Connect meeting. You can confirm your network is prepared for an Adobe Connect meeting by following our tips for optimizing your connection and hopping into a test meeting.
Your Devices
To attend the meeting, you’ll need one of the following:
- A desktop or laptop computer capable of running the latest version of Edge, Safari, Chrome, or Firefox (Be sure to have a charger for your laptop)
- A smart phone or tablet computer capable of running the Adobe Connect app if your computer and browser are not a viable solution (such as no speakers, headphones, or headset)
- A smart phone and earbuds or headset for interactive sessions
Meeting Tool:
Adobe Connect
For each day’s sessions, we’ll be using Adobe Connect, an online webinar platform that offers an outstanding presentation experience. For our interactive break-out sessions, Adobe Connect call-in numbers will be provided for real-time voice interactivity.
DESKTOP OR LAPTOP COMPUTERS
Hardware Requirements — Windows / Mac OS Desktop and Laptop
- Intel Core i5 or faster processor
- Windows 10, 8.1 (32-bit/64-bit), Windows 7 (32-bit/64-bit)
- Mac OS X 10.13, 10.14 and 10.15
- 2 GB of RAM (4 GB recommended)
Recommended Browsers
- Google Chrome (v70.0 & above)
- Mozilla Firefox (v65.0 & above)
- Edge (Chromium) (v79.0 & above)
- Apple Safari (v12.0 & above)
TABLET AND/OR SMART PHONE
- Use the latest version of the Adobe Connect app
- Apple iOS should be on 8.1.2 or later
- Android should be on 4.4 or later
A phone will be necessary to participate in the interactive sessions
Meeting Tool: Guidebook
We are using the Guidebook meeting mobile app as our central hub of information for the Annual Meeting.
Within the app, you will find a detailed agenda and complete attendees list, speaker photos and biographies, networking and social sharing features, and more. Guidebook can be accessed using your desktop, tablet device or smart phone. Instructions for downloading Guidebook will be available on June 10.
Optimize Your Connection
- Take some time to save your work and close any apps you won’t need. These include, but are not limited to, all streaming services, VPN connections, Remote Terminals (These connect your computer to your office), E-Mail Clients, and Chat Applications. Too many open apps will slow down your computer while you’re in the virtual meeting. This is because the call itself requires a lot of resources, especially if you’re on a lightweight laptop. If you hear the fans spin during a call or the video conferencing app starts to lag, quit all other open apps.
- We strongly recommend connecting directly into your router using an ethernet connection. If you are unable to do so, confirm you are on the strongest Wi-Fi network.
- Test your network speed. Your speed test results should have a minimum of 5 Gbps for your download speed. If your local network results are low, test other networks and consider tethering to your cellular plan for the duration of the 2020 ASPHN Annual Meeting.
- If you’re not getting enough speed, move closer to your Wi-Fi router. Your router should be off the floor with nothing impeding it from view. Position the router’s antenna vertically, so that the antenna is standing straight up.
- If all else fails, you can join the presentations using our dial-in.
Communicate Effectively (Etiquette)
- We suggest that attendees use a headset with microphone on interactive sessions and breakouts.
- Any devices you are not using to attend breakouts should be silenced and kept away from your phone.
- Mute yourself when you are not speaking. This will help to limit background noise during a multipoint call, such as someone walking into your room.
- Ensure microphones do not pick up unwanted sounds:
- Do not rustle paper, tap your pen or make other distracting noises.
- Limit side conversations, including whispering.
- Speak clearly in your normal voice. Do not shout.
- Avoid interrupting other speakers.
Steps For Connecting To A Meeting From…
Your Desktop or Laptop Computer
- Begin your meeting connection process 5-10 minutes before the scheduled session time to ensure your connection is secure
- Confirm your network is optimized and, if you are using a laptop computer, that your device is connected to a power source – we recommend keeping your laptop computer connected throughout the duration of the meeting.
- Open the meeting URL in one of the latest versions of the recommended browsers (listed above): Chrome, Safari, Edge, or Firefox
- Once you enter the ASPHN 2020 Annual Meeting interface, click on Registered User under the ASPHN logo.
- Use the personal username and password we have provided you to enter the meeting room. Guest login will not be available.
- Choose Open in Browser
- Once the meeting room has loaded, if your browser displays a pop-up message titled “Media Access,” please click “Display Media.” This ensures you will be able to see any shared resources and hear the presenter(s).
- Check the five bars icon on the top-right of your window – your connection status should be green if your connection is established.
Your Tablet Device or Smart Phone
- Begin your meeting connection process 5-10 minutes before the scheduled session to ensure your connection is secure
- Confirm your network is optimized and that your device is connected to a power source – we recommend keeping your device connected throughout the duration of the meeting.
- If you haven’t already done so, download the Adobe Connect app for your tablet or smart phone and check that there are no updates available. There are apps available for Apple and Android devices on Apple’s App Store and Android’s Google Play.
- Open the Adobe Connect app on your tablet or smart phone and enter the meeting url into the url field, click “Next.”
- Select the option to enter as a “Member” and use the personal username and password we have provided you to enter the meeting room. Guest login will not be available.
Interacting In A Meeting From…
Your Desktop or Laptop Computer
- Check the five bars icon on the top-right of your window – your connection status should be green if your connection is established.
- Click the three dots icon on the top-far-right of your window to select Speaker/Microphone Set-up from the dropdown menu.
- Follow the steps as prompted by your browser. You will need to run this set-up again if you make changes to your audio settings between sessions.
- The speaker icon (first top-left icon) should turn green once it has been successfully connected.
Take a moment to familiarize yourself with the interface, which will occasionally change to open new information and interactions to the attendees. Always available will be the interaction dropdown, whose arrow is beside the waving hand icon. This dropdown will allow you to raise your hand, request the presenter speed up/slow down, etc. The Q&A window will be available for the attendees to ask the presenters questions and give feedback. Occasionally, the display of the meeting will change to show newly available polls to the attendees.
Your Tablet Device or Smart Phone
Take a moment to familiarize yourself with the interface.
- The red outlined area defines the available meeting room display options. These icons buttons can be used to toggle from the meeting Overview Display and more focused displays.
- The 2020 ASPHN Annual Meeting will use a variety of focused displays, including the Presentation view, Notes view, Poll view, and Q&A view. The Poll view will only be available when a poll is active; you will see the poll window on the Overview Display and the Poll view icon will appear in the red outlined area.
- The orange outlined area defines the available meeting room interactions. You will be able to use the icons in this section to create actions, such as raising your hand or requesting a presenter speed up/slow down.
I want to save some of the tips that were on the presentations displayed during the break. Where can I find them?
Due to the high volume of attendance for the 2020 ASPHN Annual Meeting, we are unable to display an attendee listing for our sessions. We feel this is a perk, as it is one less thing to distract away from our thought-provoking presentations.
Will the Annual Meeting sessions be recorded?
Several of the 2020 ASPHN Annual Meeting presentations will be recorded. Please consult Guidebook to see which sessions we have confirmed to record.
I like to print session resources ahead of time. Where can I find them?
Blah blah
I have downloaded Guidebook. How do I use it to network with my fellow attendees?
Blah blah
What else can I do on Guidebook?
Blah blah
I haven't received or lost my Adobe Connect login information.
Blah blah
How will I receive my CEUs?
Blah blah
I am so close to finishing my scavenger hunt but I can't find certain QR codes. Could I get a hint?
Blah blah
When will I receive my meeting packet?
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Can I connect to voice, share my screen, or share my camera?
We have disabled attendee broadcasts for voice, screensharing, and video for the 2020 Annual Meeting. To interact with the meeting hosts and presenters, please use the Q&A window, interactions, and polls.
How do I see who is in the session?
Due to the high volume of attendance for the 2020 ASPHN Annual Meeting, we are unable to display an attendee listing for our sessions. We feel this is a perk, as it is one less thing to distract away from our thought-provoking presentations.
How do the polls work?
Blah blah
How do I participate in a breakout?
We will be using conference lines as our breakout rooms. We will provide guidance for the dial-ins for each interactive session in Guidebook and during the session. If you are using the dial-in to join the session, you will need to hang up and dial-in to the breakout conference line of your choice when prompted. Once the breakouts end, you will need to hang up and dial back into the session line.
If you are using the smart phone app, you can use the normal multitasking navigation on your device to switch to phone usage. This will pause the app until you later return to it. If you close the app, you will need to login again to the meeting room.
In the event your network and/or device does not support simultaneous voice and data, you may lose connection to the meeting room.
I am on my phone/tablet, how do I view only what is being shared?
Tap the share icon to view what is being shared currently. You can view only one Share window at a time using a mobile device. If multiple Share windows are active at once, contents of only the active window are visible. Tap in a Share window to make it the active pod and view the contents shared in it.
I can't navigate between slides/pages of a shared document.
During the session, we have disabled control to the previous and next buttons on presentations.
I can't hear audio.
Audio transmissions can be broadcast using VoIP (device audio) or teleconferencing. Chat with your Host to determine which form of audio is available for the meeting.
- For VoIP, ensure that your device audio is enabled, and that no other application is running and playing audio at the same time.
- For Telephony, ensure that you are dialed into the phone call, your device audio is enabled, and the person speaking to you is not on mute.
If the dial pad appears automatically or if a telephone icon is visible, you can tap the icon and enter your phone number. The meeting dials out directly to your device.
Note: If you dismissed the dial pad dialog, tap the telephone icon to retrieve it and connect to the conference call. If no telephone icon is visible, then the Host is using VoIP or a phone line not integrated with the meeting. In such cases, switch to your phone app to initiate manual dialing and then switch back to the meeting app to continue visual participation.
Can I be on the teleconference and Connect for mobile on the same device?
Yes. If the Host has started a telephony conference, you have the Telephony menu available in Adobe Connect for mobile. Tap the telephone icon on the screen to show the dialer and enter your phone number. When the phone rings, Adobe Connect for mobile pauses to let you answer the phone. After answering, you can return to Adobe Connect for mobile.
GSM2.5G networks do not support simultaneous voice and data. Also, not all devices on newer CDMA networks support cellular data and voice concurrently. Therefore, if you answer the phone, the meeting connection is lost. The other option is to connect over Wi-Fi.
I couldn't see a video played in a session.
Depending on the encoding used to create a video, it may not play on certain devices. We will be recording some of our sessions and will share those recordings on our website once the Annual Meeting concludes. If this was an interactive session with breakouts, please send Cyndi Atterbury a note.
I can't edit notes.
Only Hosts and Presenters will be able to edit the notes for the 2020 ASPHN Annual Meeting sessions.
I am connecting on my smart phone, why can't I access the resources?
Mobile device are incompatible with the Files, Web Link, and Custom windows. Please check Guidebook for a session’s resources.
I am experiencing some connection issues that the tips above didn't resolve. What do I do now?
Blah blah
I have a different question.
Frequently Asked Questions
Please send any additional questions for Cyndi Atterbury (email) or to Maddie Pogue (Guidebook). If you are in a session at this time, please use the Q&A window. We will get back to you as soon as possible!